Bug report

Thank you for your help. Please use the forum instead of email. You will get support from more than one technician and also from other users/moderators on the forum.

In order to make our work more productive please send the following information when you report a bug:

- The bug (error message, crash dump...). A screenshot (if necessary) will be very helpful.
- Steps to reproduce this bug. Please explain systematically what we should do to recreate the problem in our computers.
- Information about your system:

- your Windows version
- your logon account is a limited or administrator account?
- path where BioniX is installed. For example C:\Program Files\BioniX Desktop Wallpaper\
- are you sure your Active Desktop is OFF? Please check this page that will show you how to enable and disable the Active Desktop.
- ammount of RAM memory - not always necessary
- File/image that caused the crash - if a specific image make BioniX to crash please send this file to us.
- The INI file located in the 'Bionix\system\' folder. The best will be to send the whole BioniX folder compressed with Zip or better, with RAR.
- Also, please export this key from your registry: [HKEY_CURRENT_USER\Control Panel\Desktop]. This is where settings about your desktop are stored. If do not know how to export a registry key, please look at this small tutorial about exporting the registry.