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BioniX Desktop Wallpaper

Customer Support

 

 

Paid support

 

Tech support requires more resources than development. Starting with v9 we decreased the product's price by detaching the "customer support" from the license. Therefore, you will pay for support ONLY if you need it.

 

Support is guaranteed:

If you already purchased the 'customer support' package don't forget to put in the top of your email your "customer support ID" so you can get high priority support.

 

 

Free support

 

We will do our best to answer ALL emails, but customers that purchased the "customer support" package get top priority. Even if you didn't you will probably still get an answer especially if your email follows the guidelines below. Bug reports always get an answer!

 

 

Help yourself

 

Before sending a support request, please

  • Read the User Manual. It is quite extensive (but a bit obsolete). The information you are looking for could be already there.
  • Check the FAQ page

 

 

Accurately describe your problem

 

Sending an email with a message such as "It doesn't work" is totally useless to us. "I cannot change the wallpaper" is better but still not very helpful because we still don't understand what causes your problem. Something more appropriate would be: "When I press the xxx button instead of changing the wallpaper, BioniX Background Switcher v10.5 gives me the following error message: yyy".

 

 

What information to include in your support request?
  • Customer support number (if you purchased the "Customer support package")
  • The exact date of purchase
  • License key
  • Product name (yes we have more than one product)
  • Exact product version (like v12.7.0.14). Please note that we may deny your support request EVEN if you purchased the "customer support" package if your issue is related to an old version! Always install and use the latest version!
  • Windows platform you are using (for example: Windows XP 32 bit, Windows 7 Ultimate 64 bits, etc)
  • A complete description of the issue
  • Lots and lots of screenshots (use the 'Print Screen' key to take a screenshot then Ctrl+V to paste it in your email). Some email clients will downsize the screenshot to fit into the window. This is NOT good!
  • If the issue is related to a specific wallpaper, please send also that wallpaper.

Note:

  • If you have multiple issues, please send multiple emails (one per email).
  • Use the 'Print Screen' key to take screenshots, then paste the screenshot directly into your email client.

 

Email

 

PLEASE clearly write the reason for the email and the version number in the subject line (Bug report, Support request, Feature request, Purchase). Without this, the email will simply be discarded.

If you don't get an answer and you haven't included this information please resend the email (correctly formatted).

Example: [Support request] BioniX v12.11 - How to show a calendar over wallpaper?

Please send the email at: Contact@BionixWallpaper.com

 

 

You haven't received an answer?

 

Usually, we answer all priority (customers that purchased the "Support" package) support requests within 24 hours. All other users should expect an answer within one week.

If you don't get an answer and you haven't included the information above (subject line, screenshots, steps to reproduce the bug) please add the missing info and resend the email.

Also, make sure your issue falls indeed into the 'support request' category and not into the Bug report category.

 

 

 

 

 

 

 

 

 

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